Welcome to Perfect Bed Shop’s FAQ section! We’ve compiled answers to the most common questions about our handcrafted beds, delivery services, and customer care. Can’t find what you need? Our friendly team is always ready to help at [email protected].
Product Questions
What styles of beds do you offer?
We specialize in a wide range of bedroom furniture including antique style beds, French style beds, industrial style beds, bunk beds, divan beds, and children’s beds (both boys and girls). Our collections feature everything from classic to contemporary designs to suit every bedroom aesthetic.
Are your beds ready-to-assemble or fully assembled?
Most of our beds arrive with clear assembly instructions and all necessary hardware for straightforward setup. We focus on thoughtful packaging that protects your furniture during transit while making assembly simple when it arrives.
Do you offer complete bedroom sets?
Yes! Beyond beds, we offer coordinating bedroom furniture including bed frames, headboards, chest of drawers, and dressing tables. Our high gloss bedroom furniture collections make it easy to create a cohesive look.
Shipping & Delivery
How long does delivery take?
We process all orders within 1-2 business days before shipping. Then:
- Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with door-to-door tracking
- Free Shipping (orders $50+): 15-25 business days via EMS
Delivery times begin once your order leaves our Virginia warehouse.
Do you ship internationally?
Yes! We ship worldwide except to some remote areas in Asia and other regions. Whether you’re in Paris, Texas or Paris, France, we’ll deliver your dream bed with care.
How will I know when my order ships?
You’ll receive email notifications at every stage, including tracking information the moment your order ships. This allows you to follow your bed’s journey right to your doorstep.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. If your purchase doesn’t meet your expectations, please contact our customer care team at [email protected] to arrange return shipping.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service for returns.
What if my bed arrives damaged?
While we professionally package all beds to prevent transit damage, if any issues occur, please contact us immediately with photos of the damage. We’ll work quickly to resolve the issue, whether through replacement parts or a full replacement.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. Your transaction security is our top priority.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. You can shop with confidence knowing your financial information is always secure.
Do you offer payment plans?
Currently we don’t offer payment plans, but we frequently run promotions and our clearance bedroom furniture section offers excellent value for budget-conscious shoppers.
Customer Care
How can I contact customer service?
Our dedicated customer care team is available via email at [email protected]. We typically respond within 24 hours during business days.
Do you have a physical showroom?
Our headquarters are at 1208 White Pine Lane, Roanoke, VA 24011, but we operate primarily as an online bedding specialty store to offer you the widest selection at competitive prices.
Any tips for first-time buyers?
We recommend:
- Measuring your space and entryways before ordering large items
- Considering our white glove delivery service for complex items
- Checking our clearance section for special deals
- Reviewing product dimensions and assembly requirements
Remember – sweet dreams start with the perfect bed, and we’re here to help you find yours!
Still have questions? Our sleep specialists are happy to help! Email us at [email protected] or explore our collections to find your perfect bed today.