At Bedding Specialty Store, we want you to be completely satisfied with your bedroom furniture purchase. Whether you’ve selected one of our handcrafted antique-style beds, a space-saving bunk bed, or elegant high-gloss bedroom furniture, we stand behind the quality of our products.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • The item must be in its original condition, unused, and in the original packaging
  • You must have proof of purchase (order number or receipt)
  • All hardware and accessories must be included

Non-Returnable Items

Due to hygiene reasons and product specifications, the following items cannot be returned or exchanged:

  • Duvets (all types)
  • Clearance Bedroom Furniture (marked as final sale)
  • Custom-made or specially ordered items (including certain antique-style beds and industrial-style beds)
  • Items that have been assembled, used, or damaged after delivery

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Contact Our Customer Service

Email our team at [email protected] within 15 days of receiving your order. Please use the following template to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Bedding Specialty Store Team, I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number] placed on [Order Date]). Product Details: – Item Name: [Product Name] – SKU/Model: [If available] – Reason for Return/Exchange: [Please specify] [For exchanges only] I would like to exchange this item for: [New Product Name] [If different size/color, please specify] Please advise on the next steps for returning the item. Best regards, [Your Full Name] [Your Contact Number] [Your Order Number]

Step 2: Wait for Approval

Our customer service team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Return address

Step 3: Package and Ship Your Return

Once approved:

  • Repackage the item securely in its original packaging
  • Include all original tags, manuals, and accessories
  • Affix the return label we provide (for approved returns)
  • Ship via the carrier specified in your return instructions

Step 4: Receive Your Refund or Exchange

We will process your request once we receive and inspect the returned item:

  • Refunds: Issued to your original payment method within 5-7 business days after we receive your return
  • Exchanges: Your new item will be shipped within 1-2 business days after we process your return

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where we sent the wrong item or the item arrived damaged. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items like bed frames or headboards.

Damaged or Defective Items

If your bedroom furniture arrives damaged or defective:

  1. Contact us immediately at [email protected] with photos of the damage
  2. Do not assemble or use the damaged item
  3. We will arrange for a replacement or repair at no additional cost to you

Refund Processing

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days after processing (processing time depends on your bank)
  • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error.

International Returns

For customers outside the United States:

  • You are responsible for any customs duties, taxes, or fees associated with the return
  • We cannot refund original shipping costs for international orders
  • Please clearly mark the package as “RETURNED GOODS” to avoid additional customs charges

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mail: Bedding Specialty Store, 1208 White Pine Lane, Roanoke, US 24011

We appreciate your trust in Bedding Specialty Store for your bedroom furniture needs. Our return policy is designed to give you peace of mind when selecting your perfect bed, just as our craftsmen ensure peace and comfort in every piece we create.